Frequently Asked Questions

This is one of the greatest advantages of our writing service. Each and every customer is given a separate account, which allows you to monitor the status of your paper. Besides, you can use it to contact the writer and our support representatives. You can also use our online live chat to talk to the customer support.

Well, that depends on many factors, including the level of academic proficiency, deadline, and the complexity of your topic. From our experience, we know that some small papers can be finished as quickly as within 3-24 hours. However, if it happens that we cannot meet your deadline or simply need some more time for additional research, we will contact you immediately to discuss the problem with you.

Our writers work with original instructions. You are welcome to provide some suggestions/clarifications regarding order details. However, changing your initial instructions during the writing progress contradicts our policies. Therefore, please provide all possible order details to your writer at once.

We hire only the most qualified and professional writers, and at first, they are allowed to work on the easiest assignments only. They have to work hard in order to prove that we can trust them. Meanwhile, our quality assurance professionals will monitor and evaluate their work so that only the best papers are delivered to customers.

PrimeEssay.org provides a wide range of essay writing services, including custom essays, case studies, research papers, dissertations, and term papers. As our customer, you can choose the most suitable deadline for your paper. You will have to pay a higher price, if you choose a more urgent deadline and higher academic level (please refer to our “Prices” page).

Rest assured that we supply only original content, since we use state-of-art plagiarism checking software for every paper we write. If any of our writers happens to violate the principles of our anti-plagiarism policy, our cooperation will be instantly terminated.

We take pride in being able to provide you with the highest quality of work, and we can say that your security is one of our top priorities. At PrimeEssay.org, we guarantee absolute confidentiality of every piece of information you share with us. We are here to serve you 24/7, and we assume full responsibility for meeting your expectations and needs. We will never disclose your information to any third party.

We seek to develop and maintain long-term relationships with our clients, and we do everything possible and impossible to meet their academic needs. We are here 24/7 so that you know you can always contact us by email, through our online chat, or by phone. Please, contact us immediately, if you feel that you are not fully satisfied with our work. You have 2 days to request a free revision, but please mind that your original instructions should remain unchanged. Once the order is delivered to you, please, inform us about any problems you might have found in the paper. We will be happy to help you solve these problems quickly.

We realize the importance of timely delivery for every client, which is why we guarantee that every paper is delivered on time. However, we also ask our customers to provide as many details as they can so that the writer has everything needed to finish the paper on time. Before you place the order with us, please, make sure that the following criteria are met:

a. The requirements and instructions are specific;

b. You have uploaded all the additional information and materials.

c. You have provided valid contact details.

In this way, you will avoid many misunderstandings with our writers.

We offer you great discounts which depend on total number of pages ordered. If you’ve ordered more than 30 pages you will be given 5% discount on your next orders. After ordering more than 50 pages, your discount will increase to 10%. And, finally, after you’ve ordered more than 100 pages, you will be given a 15% discount. Please note, all first-time customers receive 15% discount on their first order.

Use Order Now page and provide all the necessary information about the paper required. You will have to spend just a few minutes in order to provide your contact information. Please, don't forget to provide a valid phone number.

While placing the order, you can choose the most suitable writer (a “preferred writer”) that will effectively handle your assignment. You can use your personal account to upload materials or send them via Live Chat/email. However, please mind that all order instructions should be provided before we assign a writer to the order.

In case your paper requires using some class notes, textbooks, that cannot be found on the web, you should attach them while placing your order.

By using our Live Chat or email, you can provide some of your guidelines to our support agents. They will help you decide on the kind of assignment depending on your requirements.

For clear reasons, we do not promise any scores. Still, we do guarantee to deliver papers of outstanding quality. For you to ensure that these are not empty words, we would like to state that our specialists hold MA and Ph.D. degrees in diverse fields of study. Throughout the period of our operation on the market, we have helped numerous clients. You can also look through the samples provided on our website to see that our writers produce exceptional writing projects.

Yes, we can. To get assistance with such kind of assignment, you need to:

a. Choose “Online Test” when filling out the order form.

b. Provide all the material that can help the assigned writer take your test.

c. Specify the date and time when the test has to be taken, its duration, and your time zone.

d. Give us the login data so that the writer assigned to your order could access the website and take your test.

You provide the stated data, our writer gets ready for the test and on the specified date, accesses the indicated web platform to pass the test.

Of course. You can send your guidelines to our email support@primeessay.org or via Live Chat. Our support agents will check the provided material and inform you about the details.

Yes, our professionals can help you finish your piece of writing. If you do not know how to place your order in this case, contact our support agents or reach us via Live Chat, and we will help you.

In case all the mandatory fields in the order form are complete, and you still cannot submit your order, check whether any extra files are attached to the form. If yes, detach them and submit your order. Any additional material can be emailed to us. Remember to indicate your assignment ID in the email title so that our support representatives could add your files to your order.

You just need to pick the “Preferred Writer” option, insert the expert’s ID in the corresponding field and press “Add.” Check your previous assignment to find the writer’s ID. Please keep in mind that you will need to pay additional 15% if you choose the “Preferred Writer” option. The extra sum of money will go to your writer directly. In this way, your assignment will be given a top priority among others.

It can be explained by the format or size of the attached files, which is not supported by the system. Please place your order without any attachments. Instead, send the extra material to us via email/Live Chat or upload it to the “Files” section.

Check your email to see whether there is a payment receipt and send it to us. Do not forget to check your Trash/Spam folders. If no payment receipt is available, check your bank statement to ensure you were charged at all. The screenshot of your bank statement should be forwarded to our Financial Department so that our agents could trace your payment. In case neither a receipt nor a charge on the bank statement is available, it means that your financial transaction was not completed. Try using another browser/gadget/card/payment processing organization.

Our rates are stable. Nevertheless, you can always reach us via Live Chat and discuss your specific request with our representatives. By the way, our company offers its customer generous discounts, and you may get one if you submit your order right now.

Your assignment status can be checked manually in your account. Once the financial transaction is confirmed, the status of your paper will be “New.” When the expert is assigned, the status will change to “Processing,” and when the assignment is uploaded to your account, the status will be “Sent.” One more means of getting informed about the status of your assignment is to order the VIP option called SMS notification. Thus, you will receive a text message each time the status of your piece of writing changes.

You can communicate with the expert working on your assignment via our messaging system available in your account. If you do not have a possibility of logging in to your account, you can email us your message, files, clarifications, etc. Our support representatives will convey your notification to your writer.

In accordance with our policy, our clients have to provide all the materials needed for the completion of their assignments unless those are available on the web.

If you order the VIP option called “The Plagiarism check,” you will find a link to plagiarism scanning in your account (check Order details). Once you click on it, you will be taken to the new account set up at ThePlagiarism.com. You will be able to check 1000 words for plagiarism (any work, not only that ordered from us) at no cost within a year. A confirmation letter from ThePlagiarism.com will be emailed to you.

During the period of time established for a free revision, any number of revisions can be requested.

Yes, a 1-page draft can be added to your order. It will be ready after 50% of your deadline expires. Bear in mind that this is a paid option.

More pages can be added by making an additional order. To use this option, you need to access the My Orders section in your personal cabinet. You can also contact our support agents for help.

The urgency can be altered under the condition that you compensate for the difference between the initially specified time frame and the new one. Our support representatives can help you determine the amount of compensation needed.

You can download it from your personal area on our website. You need to go to the Orders section and choose the Files tab.

You will be also emailed a link to your piece of writing once it is ready.

We arrange our work according to the deadlines imposed by our customers. The time frame you choose impacts the cost of your assignment as well as writer’s and editor’s salary. Thus, we cannot ask our specialists to submit the fulfilled tasks before the specified due date without compensation for early delivery.